Registration & Membership

• How can I become a TNG user?
• What are the differences between a Normal member and SVIP+ member?
• How long will the system need for validating my submitted documents?
• What are the requirements for upload documents?
• What should i do if i cannot receive the OTP Code?
• Required documents for SVIP+?
• What kind of information do I need to provide for becoming a SVIP+ member?
• Why do I need to upload my HKID card and take a selfie?
• Is the system change related to the launch of new products or services?
• How many SVIP+ membership can I apply for?
• When can I complete the account opening or activate the SVIP+ membership?
• Who can apply for the SVIP+ membership?
• How long does it take to process the activation?
• Is there a charge to activate the SVIP+ membership?
• How do I know if my application to the SVIP+ membership is successful?
• Why does it take more than a few minutes to activate my SVIP+ membership?
• How does eID system be relevant for SVIP+ membership application or upgrade?
• Will TNG introduce new products or services in the system changes?
• I am currently a “normal member”. If I do not upgrade my account, what functions will I retain and when the change will be effected?
• I am currently a “VIP member” or an “SVIP member”. If I do not upgrade my account, what functions will I retain and when the change will be effected?