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  • I am currently a “VIP member” or an “SVIP member”. If I do not upgrade my account, what functions will I retain and when the change will be effected?

I am currently a “VIP member” or an “SVIP member”. If I do not upgrade my account, what functions will I retain and when the change will be effected?

For SVIP members who have conducted onsite face-to-face registration, you will be automatically migrated to become the new SVIP+ members. 
 
As for other existing VIP and SVIP members, the eID system will automatically identify and then migrate those who are eligible to become our “VIP+ members”. Once you are a VIP+ member, you will be entitled to access and enjoy all TNG premium services the same as new SVIP+ members, though with lower transaction limits.  Meanwhile, those existing VIP and SVIP members who are not eligible will receive an individual notice requesting you to perform certain actions before certain deadlines. If you have not successfully completed the relevant process before the deadline, you will then be migrated as a “normal member” and can access the services and functions available to this type of membership.  Should you wish to perform the functions available only to SVIP+ members, you would need to go through the prevailing account verification process.
 
At any time, pre-existing VIP and VIP+ members can be upgraded to SVIP+ members eID or attend to onsite face-to-face authentication.

Last updated 2:05:02 PM 16/09/2021 HKT

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Announces Strategic Exit from Stored Value Facilities ("SVF") business

We would like to announce to our users that we have decided to exit the SVF business due to our consideration for strategic corporate restructuring and realignment. The decision to exit the SVF business was made after a thorough review and deliberation of the company’s portfolio and business strategies. We are working on a non-SVF business for a total transformation of our business to carry our motto of “Make Your Life Easier”. Do take note of our future announcement. 

Customer Protection

TNG Wallet remains committed to supporting its users, merchants, and service partners  during this transition. We have made sufficient provision for financial and administrative resources to meet the float redemption and relevant administrative processes to ensure that all obligations to users, merchants and service partners are met and that users are provided with the necessary guidance and support. 

The existing independent 3rd Party, Custodian agency, (“Tricor Trust (Hong Kong) Limited”) will continue to act as Custodian throughout the redemption process. TNG will commence the exit process today (25 October, at 4:30pm) and all of the services will be terminated by 9 December 2024. From 4:30pm on 25 October 2024 to 6:00pm on 9 December 2024, all TNG users will be able to withdraw your money in TNG Wallet in various ways (see below service list for more info). 

You are encouraged to withdraw the remaining balance via local merchant payment, FPS/ Bank Transfer, P2P Transfer, and MasterCard Purchase on or before 9 December 2024 6:00pm. All relevant service charges will be waived during the period of 25 October 2024 and 9 December 2024. After the termination of TNG services on 9 December 2024, TNG Wallet App will be retired and the management fees will be applied. 

For details, please click this window to find out.