Schedule of Fees & Guidelines

Schedule of Fees and Guidelines relating to the use of TNG Wallet (the "Schedule")

This Schedule supplements the TNG USERS’ TERMS AND CONDITIONS ("Terms and Conditions") published by TNG (Asia) Limited, and constitutes part of the Terms and Conditions thereof. This Schedule shall come into effect on 20 December 2019 and be updated from time to time.

  1. The maximum stored value balances in your TNG Wallet are as follows:
    1. For Normal members: HKD 3,000
    2. For VIP members: HKD 50,000
    3. For Super VIP ("SVIP") members: HKD 100,000
  2. The annual transaction limits for your TNG Wallet are as follows:
    1. For Normal members: HKD 25,000
    2. For VIP members: HKD 100,000
    3. For SVIP members: Unlimited
  3. The administration fee for different top-up channels are as follows:
    1. 7-Eleven, Circle K Convenient Stores: Waived1
    2. Credit card: 2.5% of top-up amount
    3. Coin Cart: Waived1
    4. Coin Dragon: Waived1 (10% of the fee is charged by the operator, details can be referred to the website of the operator)
    5. E-banking: HKD 5 if single top-up amount is less than HKD 100, otherwise it is waived1
    6. FPS: Waived1
    7. JETCO ATM: Waived1
  4. General service charges:
    1. P2P Transfer / Scan-2-Pay / Request Payment: Waived1
      1. Sender request payment cancellation before acceptance: HKD 5
    2. Bill payment: Waived1
    3. FPS transfer to local banks and stored value facility (“SVF”) operators:
      1. To any local bank5:

        Transaction amount/per calendar month Service fee payable by member
        First HKD 20,000Free of charge
        Exceeding HKD 20,000, from HKD 20,000.01 onwardsHKD 1 or 0.9% of the transaction amount (whichever is higher) per transaction
      2. To any local SVF operator6:

        Transaction amount/per calendar month Service fee payable by member
        First HKD 500Free of charge
        Exceeding HKD 500, from HKD 500.01 onwardsHKD 1 or 0.9% of the transaction amount (whichever is higher) per transaction
    4. Cash withdrawal at First Exchange or Unison Foreign Exchange:
      1. 1% of transaction amount
      2. The above mentioned fee is not refundable if the transaction is subsequently cancelled or the fund remained unclaimed after 3 days (including the date of submitting the withdrawal instruction and public holidays).
    5. Foreign exchange:
      1. Administration fee is waived1
      2. Order cancellation or the fund remained unclaimed after 3 days (including the date of submitting the withdrawal instruction and public holidays): HKD 2002
    6. Global bill payment: Fees varied across countries, details can be referred to the relevant page of TNG Wallet2
    7. Global remittance:
      1. Outward remittance submission: Fees varied across different countries/countries, (minimum fee is HKD 19) details can be referred to the relevant page of TNG Wallet
      2. Cancellation or amendment: HKD 19
    8. Global SIM top-up: Fees may vary across different countries/jurisdictions, details can be referred to the relevant page of TNG Wallet2
    9. Change of registered mobile number: Waived1
    10. Request for cancellation / refund: HKD 200 (May subject of individual circumstances)
    11. Account closure: Administration fee will be incurred as follows:
      1. Refund via crossed cheque: HKD 300
      2. Refund via bank transfer: HKD 150
    12. (Administration fee will first be deducted from the account remaining balance at TNG Wallet. No refund will be made to member if the remaining balance is lower than that of the administration fee required)

  5. The minimum top-up, transfer and withdrawal amount for a single transaction as follows:
    1. Top-Up
      1. 7-Eleven, Circle K Convenient Stores: HKD 100
      2. Credit card: HKD 100
      3. Coin Cart: HKD 0.1
      4. Coin Dragon: HKD 0.1 (Details of the charges can be referred to the website of the operator)
      5. E-banking: HKD 0.01 (May subject to the setting of individual bank)
      6. FPS: HKD 0.01 (May subject to the setting of individual operator or bank)
      7. JETCO ATM: HKD 100
    2. Transfer
      1. FPS to any local SVF operator: HKD 10 (May subject to the setting of individual operator)
      2. FPS to any local bank: HKD 10 (May subject to the setting of individual bank)
    3. Withdrawal
      1. 7-Eleven, Circle K Convenient Stores, First Exchange and Unison Foreign Exchange: HKD 100
  6. The expected clearing time for different top-up channels and transfer are as follows:3
    1. 7-Eleven or Circle K Convenient Stores: Instant
    2. Credit card: Instant
    3. Coin Cart: Instant
    4. Coin Dragon: Instant
    5. E-banking: Up to 3 working days3
    6. JETCO ATM: Up to 3 working days3
    7. Top-up via FPS: Instant3
    8. Transfer via FPS: Instant3
  7. You can request account history record of your TNG Wallet for a service fee as follows:4
    1. Transactions within 1 year HKD 50 for each month, subject to a maximum fee of HKD 200
    2. Transactions within 2 years HKD 300
    3. Transactions within 3 years HKD 500
    4. Each additional year over 3 years HKD 500
    5. (up to 7 years)

  8. If there is any inconsistency between English and Chinese versions, the English version shall prevail.
  9. TNG reserves the rights to amend the service charges at any time without prior notice.

Notes

  1. Charges are currently waived until further notice.
  2. Prior to crediting TNG Wallet, refund amount will be calculated based on:

    1. the exchange rate at the time of submission; and
    2. the deduction of any relevant charges (if applicable).
  3. The clearing time is our best estimate under normal circumstances; the actual clearing time may vary depending on different banks, operators and merchants.
  4. Your request can be made via our Customer Service Hotline at +852 3951 6268 or in writing to our Customer Service Department. To safeguard your interest, you are strongly recommended to visit our office located at 21/F Olympia Plaza, 255 King’s Road, North Point, Hong Kong in person to collect the required records and settle the fees required.
  5. For avoidance of doubt, if the transaction amount is HKD 20,050, and the transaction is the first transaction in a particular calendar month, the HKD 20,000 portion shall be processed for free, and the processing of the HKD 50 balance shall be charged in accordance with the charging schedule.
  6. For avoidance of doubt, if the transaction amount is HKD 520, and the transaction is the first transaction in a particular calendar month, the HKD 500 portion shall be processed for free, and the processing of the HKD 20 balance shall be charged in accordance with the charging schedule.