Important Notice

Please be advised that there is a delay in processing your global transfer due to a high volume of transactions since 06:40PM 17-Apr(Wed). The estimated resume time would be around 05:00PM 19-Apr(Fri). Kindly allow some time before submitting. Your patience is highly appreciated.

What is the difference between Login Password and Transaction PIN?

For maximum protection of your information, you need to create a Login Password and Transaction PIN when register a new TNG account.

The Login Password consists of at least 8 alphanumeric characters or special symbols (allowed mixed usage), which is used for login and change account infomation.
The Transaction PIN must be 6 numeric digits and used for transaction confirmation.

If you remember one of your passwords, you can reset the other one through the app instantly, no need to provide email address for retrieve password or call our Customer Service Hotline for the verification code.

If you have forgotten both of your Login Password and Transaction PIN, please use the phone with the registered mobile number to contact our customer service team at +852 39516268 (09:00 - 18:00 MON - SUN).

*Do not disclose your Login Password or Transaction PIN to any third person for protect your personal information and also the safety of your account.

Last updated 10:47:10 AM 22/07/2018 HKT