Important Notice

Announcement: System maintenance and upgrade To provide a better service to our users, a system upgrade will take place from 11:00 P.M. on 24 Jul 2018 (Tue) to 07:00 A.M. on 25 Jul 2018 (Wed), Hong Kong Time (GMT +8). The services in TNG Wallet may be unavailable during the upgrade. All services will be resumed after 07:00 A.M. on 25 Jul 2018(Wed). Thank you for your patience and understanding.

How can I reset my transaction PIN?

Your Transaction PIN must be 6 numeric digits.
You can reset your Transaction PIN on TNG application if you remember your Login Password. Please ensure the SMS function is activated for the registered mobile number.

Please follow the steps below to reset your Transaction PIN:

1) Tap the "My" icon near the bottom right corner
2) Select "My Account" and choose "Edit Transaction PIN"
3) Choose "Forgot PIN"
4) Enter your login password and press the green tick at bottom right to continue
5) Enter your new "Transaction PIN" twice to complete

If you have forgotten both of your Login Password and Transaction PIN, please use the phone with the registered mobile number to contact our customer service team at +852 39516268 (09:00 - 18:00 MON - SUN).

Last updated 10:52:19 AM 22/07/2018 HKT