How can I reset my transaction PIN?

To learn how to reset your password, click here.

Your transaction PIN must be 6 numeric digits. You can reset your transaction PIN on TNG application if you remember your login password. Please ensure the SMS function is activated for the registered mobile number.

  1. Open TNG, select the menu (by tapping the "list" icon at the bottom right hand corner "list" icon) > select "setting" > then select "log out".
  2. When you have logged out, you will be guided back to the language selection page> select language> click Login, then select forgot PIN.
  3. Enter your login name (the registered mobile number) and your password (at least 8 alphanumeric characters and/or special symbols), then press "Submit".
  4. Upon validation of the login name and your transaction PIN, an SMS will be received. Please enter a new "password" twice, enter the last 6 number in the SMS message as the SMS code, then press "Submit" to complete. If you fail to recall both your login password and transaction PIN, please contact our service hotline at 39516268 for a password reset appointment.

If you fail to recall both your login password and transaction PIN, please contact our service hotline at 39516268 for a password reset appointment.

Last updated 7:35:29 PM 6/04/2017 HKT