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- Why do I receive "username or password incorrect" error message when i login?
Important Notice
Please be advised that there is a delay in processing your global transfer due to a high volume of transactions. The estimated processing time would take around 2-3 working days. Kindly allot some time before submitting. Your patience is highly appreciated.
Why do I receive "username or password incorrect" error message when i login?
Your login password consists of at least 8 alphanumeric characters or special symbols (allowed mix usage); the transaction PIN must be 6 numeric digits. If you remember one of your passwords, you can reset the other at the login page (Please ensure the SMS function is activated).
If you failed to recall both login password and your transaction PIN, please contact our service hotline for password reset appointment.
Customer service hotline +852 39516268 (09:00-18:00)
Last updated 5:59:46 PM 10/09/2021 HKT