How can I reset my login password?
To learn how to reset your transaction PIN, click here.
Your login password consists of at least 8 alphanumeric characters or special symbols (allowed mixed usage).You can reset your login password on TNG if you remember your transaction PIN. Please ensure the SMS function is activated for the registered mobile number.
- Open TNG, select the menu (by tapping the "list" icon at the bottom right hand corner "list" icon) > select "setting" > then select "log out".
- When you have logged out, you will be guided back to the language selection page> select language> click Login, then select forgot Password.
- Enter your login name (the registered mobile number) and your transaction PIN (6 numeric digits), then press "Submit"
- pon validation of the login name and your transaction PIN, an SMS will be received. Please enter a new "password" twice, enter the last 6 number in the SMS message as the SMS code, then press "Submit" to complete. If you fail to recall both your login password and transaction PIN, please contact our service hotline at 39516268 for a password reset appointment.
If you fail to recall both your login password and transaction PIN, please contact our service hotline at 39516268 for a password reset appointment.
Customer Service Hotline: +852 39516268 (09:00-18:00 Mon-Sun)
Last updated 7:47:43 PM 6/04/2017 HKT