How can I withdraw money from my TNG Wallet at convenience stores?

For VIP+ and SVIP+ members, you can withdraw cash at convenience stores:
 
1) Purchase at least 1 item with every cash withdrawal
2) Press "Cash-Out" below TNG balance
3) Input the amount
4) Select "Pick up Cash at 7-Eleven / Circle K"
5) Input your Transaction PIN or use Touch ID
6) Inform the staff of the withdrawal amount and show the QR code for scanning
 
You will receive a confirmation screen with all the transaction details and reference number once it is completed.
 
For VIP+ members, the annual transaction limit of HK$8,000 is jointly shared by "Local Cash Withdrawal" and "Purchase Foreign Currency".
 
For SVIP+ members, the daily local cash withdrawal limit is HK$30,000 and the weekly local cash withdrawal limit is HK$50,000.
 
* Minimum withdrawal amount per transaction is HK$100.
** Maximum withdrawal amount per transaction is HK$500.
*** Withdrawal amount per transaction must be in the multiples of HK$100.

Last updated 12:43:24 PM 3/01/2023 HKT

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Announces Strategic Exit from Stored Value Facilities ("SVF") business

We would like to announce to our users that we have decided to exit the SVF business due to our consideration for strategic corporate restructuring and realignment. The decision to exit the SVF business was made after a thorough review and deliberation of the company’s portfolio and business strategies. We are working on a non-SVF business for a total transformation of our business to carry our motto of “Make Your Life Easier”. Do take note of our future announcement. 

Customer Protection

TNG Wallet remains committed to supporting its users, merchants, and service partners  during this transition. We have made sufficient provision for financial and administrative resources to meet the float redemption and relevant administrative processes to ensure that all obligations to users, merchants and service partners are met and that users are provided with the necessary guidance and support. 

The existing independent 3rd Party, Custodian agency, (“Tricor Trust (Hong Kong) Limited”) will continue to act as Custodian throughout the redemption process. TNG will commence the exit process today (25 October, at 4:30pm) and all of the services will be terminated by 9 December 2024. From 4:30pm on 25 October 2024 to 6:00pm on 9 December 2024, all TNG users will be able to withdraw your money in TNG Wallet in various ways (see below service list for more info). 

You are encouraged to withdraw the remaining balance via local merchant payment, FPS/ Bank Transfer, P2P Transfer, and MasterCard Purchase on or before 9 December 2024 6:00pm. All relevant service charges will be waived during the period of 25 October 2024 and 9 December 2024. After the termination of TNG services on 9 December 2024, TNG Wallet App will be retired and the management fees will be applied. 

For details, please click this window to find out.