Is there any additional charges when I use bank transfer/withdraw cash from my account?

An administration fee equivalent to 1% of transaction amount is charged for each Cash Withdrawal at First Exchange or Unison Foreign Exchange.

If you withdraw cash from a Convience Store, you must have bought at least 1 item with every Cash Withdrawal and no additional charges will be incurred.

You can also use FPS to transfer money from your TNG wallet to local bank account or participated eWallet.
Beginning 20 Dec 2019, the FPS transfer service and service fee will be adjusted as below:

To any local bank:
Transaction amount/per calendar month Service fee payable by member
First HKD 20,000 Free of charge
Exceeding HKD 20,000, from HKD 20,000.01 onwards HKD 1 or 0.9% of the transaction amount (whichever is higher) per transaction
To any local SVF operator:
Transaction amount/per calendar month Service fee payable by member
First HKD 500 Free of charge
Exceeding HKD 500, from HKD 500.01 onwards HKD 1 or 0.9% of the transaction amount (whichever is higher) per transaction

Last updated 10:08:22 AM 14/12/2019 HKT