How to Submit Supplementary Information?

Sometimes, we need a bit more information about your receiver before we can conduct a follow-up of your remittance and make sure your receiver can successfully collect your remittance.

If we happen to ask you for supplementary information, please submit it via TNG Wallet as soon as possible:

1) Tap the "My" icon near the bottom right corner
2) Select "Transaction History"
3) Choose the message "Supplementary Information"
4) Click the button "Submit Supplementary Information"
5) Enter the necessary information such as receiver's full name, gender, date of birth, job and residential address
6) Confirm the information and enter your Transaction PIN or use Touch ID to complete

You should submit the supplementary information of the receiver within 24 hours, or your remittance will be cancelled. If your remittance is cancelled, the sum including the admin fee will be returned to your TNG Wallet directly.

Last updated 10:14:29 AM 14/07/2018 HKT

Related Articles

Need More Help?

Submit Ticket 24/7 +852 3951 6268 Mon - Sun, 9AM – 6PM

Announces Strategic Exit from Stored Value Facilities ("SVF") business

We would like to announce to our users that we have decided to exit the SVF business due to our consideration for strategic corporate restructuring and realignment. The decision to exit the SVF business was made after a thorough review and deliberation of the company’s portfolio and business strategies. We are working on a non-SVF business for a total transformation of our business to carry our motto of “Make Your Life Easier”. Do take note of our future announcement. 

Customer Protection

TNG Wallet remains committed to supporting its users, merchants, and service partners  during this transition. We have made sufficient provision for financial and administrative resources to meet the float redemption and relevant administrative processes to ensure that all obligations to users, merchants and service partners are met and that users are provided with the necessary guidance and support. 

The existing independent 3rd Party, Custodian agency, (“Tricor Trust (Hong Kong) Limited”) will continue to act as Custodian throughout the redemption process. TNG will commence the exit process today (25 October, at 4:30pm) and all of the services will be terminated by 9 December 2024. From 4:30pm on 25 October 2024 to 6:00pm on 9 December 2024, all TNG users will be able to withdraw your money in TNG Wallet in various ways (see below service list for more info). 

You are encouraged to withdraw the remaining balance via local merchant payment, FPS/ Bank Transfer, P2P Transfer, and MasterCard Purchase on or before 9 December 2024 6:00pm. All relevant service charges will be waived during the period of 25 October 2024 and 9 December 2024. After the termination of TNG services on 9 December 2024, TNG Wallet App will be retired and the management fees will be applied. 

For details, please click this window to find out.