Important Notice

Dear TNG Wallet user, Thank you for your support to TNG Wallet.In March 2020, TNG introduced new inactive account service fee aiming at encouraging users to use their TNG Wallet accounts and keep it active. Since the implementation of the new fee scheme, we received a number of enquiries and valuable suggestions from our users. TNG highly appreciate the constructive comments from our users.

Is there any redemption time limit for the remittance?

If you've conducted a remittance, please make sure to inform your recipient to collect it!

For cash pick-up remittance to the Philippines, please note that the remittance must be pick up within 28 days from selected channels, otherwise the remittance request will be automatically cancelled, and you will be refunded after an incurred administration fee is charged, based on the exchange rate on the day it was processed.

For cash pick-up remittance to other countries, please contact our customer service team at +852 3951 6268 for more details.

Last updated 10:18:43 AM 14/07/2018 HKT