Important Notice

Dear TNG Wallet user, Thank you for your support to TNG Wallet.In March 2020, TNG introduced new inactive account service fee aiming at encouraging users to use their TNG Wallet accounts and keep it active. Since the implementation of the new fee scheme, we received a number of enquiries and valuable suggestions from our users. TNG highly appreciate the constructive comments from our users.

What should i do when my account is frozen?

Please confirm that the entered mobile number has been registered as a TNG account and that you have entered the correct login password.

For further assistance, please use the mobile number registered with TNG to contact our customer service team at +852 39516268 or email us at

Last updated 3:34:34 PM 2/07/2018 HKT