What can I do if I want to close my TNG account?

TNG's mission has always been to simplify your life. In order to realize this, we strive to provide the best service to our users. Currently, there are hundreds of merchants accepting TNG payment! You can also easily transfer money to your friends by simply using TNG to conduct P2P transactions! So, keep your eyes peeled for more merchants and promotions to come!

With this in mind, if you still wish to close your TNG account and settle the balance, please contact our customer service team at +852 39516268 to schedule an appointment and visit our office in person.

Please provide the following documents for processing the account cancellation:

1) A mobile phone with your registered TNG number (with the registered SIM card)
2) Your identification proof - HK Identity Card or passport
3) A copy of the cover page of your bank book, your ATM card, or your current/savings account statement for the balance settlement

We will handle the account closure request and settle the account balance for you in at least 7 business days (Saturdays, Sundays and public holidays do not count as business days).
However, promotional gifts, discount vouchers, etc. will not be paid as cash settlement.

*Account cancellation: (below admin fee would only be deducted from the account's remaining balance before refund. No refund would be made to customer if the remaining balance is insufficient for the admin fee deduction)
i. Refund via crossed cheque: HKD300
ii. Refund via bank transfer: HKD150

We hope you can continue supporting TNG and step forward with us!

Customer Service Hotline: +852 39516268 (09:00-18:00 Mon-Sun)
Email: cs@tng.asia
Address: 21/F, Olympia Plaza, 255 King's Road, North Point, Hong Kong.

Last updated 11:55:20 AM 6/08/2019 HKT

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Announces Strategic Exit from Stored Value Facilities ("SVF") business

We would like to announce to our users that we have decided to exit the SVF business due to our consideration for strategic corporate restructuring and realignment. The decision to exit the SVF business was made after a thorough review and deliberation of the company’s portfolio and business strategies. We are working on a non-SVF business for a total transformation of our business to carry our motto of “Make Your Life Easier”. Do take note of our future announcement. 

Customer Protection

TNG Wallet remains committed to supporting its users, merchants, and service partners  during this transition. We have made sufficient provision for financial and administrative resources to meet the float redemption and relevant administrative processes to ensure that all obligations to users, merchants and service partners are met and that users are provided with the necessary guidance and support. 

The existing independent 3rd Party, Custodian agency, (“Tricor Trust (Hong Kong) Limited”) will continue to act as Custodian throughout the redemption process. TNG will commence the exit process today (25 October, at 4:30pm) and all of the services will be terminated by 9 December 2024. From 4:30pm on 25 October 2024 to 6:00pm on 9 December 2024, all TNG users will be able to withdraw your money in TNG Wallet in various ways (see below service list for more info). 

You are encouraged to withdraw the remaining balance via local merchant payment, FPS/ Bank Transfer, P2P Transfer, and MasterCard Purchase on or before 9 December 2024 6:00pm. All relevant service charges will be waived during the period of 25 October 2024 and 9 December 2024. After the termination of TNG services on 9 December 2024, TNG Wallet App will be retired and the management fees will be applied. 

For details, please click this window to find out.