Important Notice

Dear TNG Wallet user, Thank you for your support to TNG Wallet.In March 2020, TNG introduced new inactive account service fee aiming at encouraging users to use their TNG Wallet accounts and keep it active. Since the implementation of the new fee scheme, we received a number of enquiries and valuable suggestions from our users. TNG highly appreciate the constructive comments from our users.

What if my account has insufficient balance for scheduled payment?

If your account balance is not enough while processing the scheduled payment, it will be cancelled for one time.
This will not affect your next scheduled payment transaction.

When there is a scheduled payment has been cancelled due to insufficient balance, you may top up the money to your TNG wallet and re-submit the transaction.

Please ensure your TNG wallet have enough balance to process the scheduled payment on time.

Last updated 1:21:32 PM 6/08/2019 HKT