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Important Notice
Please be advised that there has been a delay in processing your global bank transfer due to high volume of transactions since 12:40 PM, 12-May-2024. The estimated clearing time would be at 5PM, 13-May-2024. Kindly allot some time before submitting or you can choose to use our Cash pick-up or eWallet transfer which service is normal. Your patience is highly appreciated.
Let us help you.
TNG is committed to providing you with high-quality and professional e-wallet services. You can help us to achieve this goal by giving us your suggestions and feedback in the following ways:
- By phone at +852 3951 6268
- By email: cs@tng.asia
- By visiting our office: 9/F, Olympia Plaza, 255 King's Road, North Point, Hong Kong (09:00-18:00 Mon-Fri)
An acknowledgement will be provided upon receipt of your feedback/complaints within 7 calendar days. We will investigate into the matter and respond within 30 calendar days. We will make our best effort to resolve your matters as soon as possible. Our staff may contact you for further details when necessary.
Last updated 4:15:32 PM 28/09/2016 HKT