Important Notice

Please be advised that there is a delay in processing your global transfer due to a high volume of transactions since 07:00PM 8-May(Wed). The estimated resume time would be around 5:00PM 10-May(Fri). Kindly allot some time before submitting. Your patience is highly appreciated.

I would like to report lost of my mobile phone and sim card (I cannot login to TNG Wallet)?

If you want to suspend your TNG account because you lost your phone, please pay attention to the following situations:

  • Your TNG account will be secure logout ( Mobile or Tablet devices)
  • Your TNG account will be suspended. You cannot make any payment include P2P and consume with both physical and virtual prepaid card
  • Approved Global remittance order will still be processing

    suspend your account

Last updated 1:03:05 AM 8/11/2019 HKT

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