Important Notice

Please be advised that there has been a delay in processing your global bank transfer due to high volume of transactions since 12:40 PM, 12-May-2024. The estimated clearing time would be at 5PM, 13-May-2024. Kindly allot some time before submitting or you can choose to use our Cash pick-up or eWallet transfer which service is normal. Your patience is highly appreciated.

What if my account has insufficient balance for scheduled payment?

If your account balance is not enough while processing the scheduled payment, it will be cancelled for one time.
This will not affect your next scheduled payment transaction.

When there is a scheduled payment has been cancelled due to insufficient balance, you may top up the money to your TNG wallet and re-submit the transaction.

Please ensure your TNG wallet have enough balance to process the scheduled payment on time.

Last updated 1:21:32 PM 6/08/2019 HKT

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